Human Matters

What we do

Human Matters offers a service that is different.

We add value by understanding how humans can perform better within social and technical systems. Our expertise lies in understanding how your employees or customers typically think and behave, and how this might differ from expectations.

We adopt an evidence-based approach, using a range of converging methodologies. We endeavour to understand how the design of systems in which humans work can be improved to enhance decision making & performance, and reduce errors.

If you would like to speak with us further, please contact us.

Who are we

Human Matters was formed by Julie Wylde and Emma Boakes. Julie and Emma previously worked as Senior Consultants with Dr Martin Langham at User Perspective, until his retirement in 2016. Keen to continue their strong working relationship for the benefit of existing and new customers, Julie and Emma set up Human Matters, with the support and encouragement of Dr Langham.

Julie and Emma have over 30 years of experience in the fields of psychology and human factors, working in a diverse range of industries such as security, government, military, health, transport and retail.

Contact us



Human Matters Ltd.

Sussex Innovation Centre (map)

Science Park Square